Refunds & Cancellations
Effective October 4, 2026
This policy explains how cancellations and refunds work for VesselBoss subscriptions. VesselBoss is a product of iFalcon.net, which makes the charges.
iFalcon.netEdif. 794-D, Calle Tabernilla, La Boca, Ancón, Panama City, Panama
Phone: +507 6781-1544
VesselBoss support: support@vesselboss.com
iFalcon.net: customerservice@ifalcon.net
1. Free trial
Every new boat is free for 30 days and no card is needed to start. If you save a card during the trial, it is not charged until the trial ends. You can cancel before that day and nothing is charged.
2. Cancelling a subscription
- An Admin of the boat can cancel at any time in the app, under Menu, Subscriptions, or by writing to support@vesselboss.com.
- When you cancel, the saved card is removed and is not charged again.
- The boat keeps working until the end of the month already paid. After that it becomes read-only: its records stay visible and nothing is deleted.
3. Refunds
- We do not give refunds or partial refunds for the month in progress, including when you cancel or change to a smaller plan before the month ends.
- If you were charged in error, for example a duplicate charge or a charge after you had cancelled, write to us and we will refund that charge.
4. Failed payments
If a monthly charge fails, we try again once a day for 5 days and the boat keeps working. If it still fails, the boat becomes read-only until a valid card is entered. Nothing is deleted.
5. How refunds are paid
Approved refunds are returned to the original card within 10 business days. Your bank or card issuer may take additional time to post the credit.
6. Chargebacks
Please contact us before disputing a charge with your bank. Charges for VesselBoss are made by iFalcon.net and may appear under that name on your card statement. Most issues can be resolved directly and faster.